We build the ops layer behind the world's most demanding AI and data workflows.
Our team has shipped and run systems at companies like Microsoft, Meta, Google, Amazon, J.P. Morgan and institutions like MIT, Carnegie Mellon, Harvard and IIT Bombay. Now we use that experience to fix the messy, unscalable operations that quietly decide whether your AI initiatives work in production.
Supercharge your operations. Every task we run should make the next one smarter, faster, and cheaper.
Dehradun, India. Late 2022. A generation of skilled workers was stranded in Tier-2 and Tier-3 cities after the pandemic.
Our founders saw an arbitrage: sharp, trainable minds in places where fair salaries meant you could live well, stay close to family, and still build a career.
We started with five annotators, one client, and one rented office. No venture playbook, no shortcuts-just an obsession with quality and a promise that if we did the hard, boring work better than anyone else, the results would compound on their own.
We proved a simple idea: if you pair domain experts with battle-tested playbooks and a workforce that actually wants to be there, you can beat every legacy BPO on cost, quality, and speed at the same time.
The key insight: you don't have to fire people to leverage AI-you have to upgrade the system they operate in.
AI can get you to ~80% accuracy. Enterprises need 98%+. That gap is where human judgment, good tooling and tight feedback loops turn into a compounding advantage: every task teaches the system how to handle the next one better.
Today BergLabs is an AI-native operations lab:
From five annotators to a full-stack operations automation partner-profitable from day one.
AI-native operations infrastructure that scales without headcount
We're building the missing layer for high-stakes workflows: AI agents, human specialists, and workflows that improve every week-not just when you hire more people.
One infrastructure, plugged into your systems, that turns raw data and chaotic processes into reliable, measurable operations with guaranteed economics.
Deploy in 10 days. See ROI before invoices.
Build careers, not gigs, in high-skill operations.
Four platforms, one vision: operations that become more accurate, faster, and cheaper every quarter-without scaling headcount linearly.
Multi-modal input/output across text, image, video and more, tied to every product, seller, and decision.
AI agents and human specialists work through the same interface, with real-time quality and productivity tracking.
Built to handle 100M+ operations annually on catalogue, search, onboarding, and verification.
Multi-agent orchestration that routes work between specialized AI agents, human experts, and your systems based on confidence, complexity, and SLAs.
Lets us move from pilot automations to production-grade operations with clear benchmarks on accuracy, latency, and cost per unit.
Dedicated, compliant environments per client. Secure by default.
Data pipelines, observability, audit logs, and access controls designed for enterprise governance and regulatory reviews.
Lets us launch quickly without compromising isolation, compliance, or your internal security standards.
Real-time productivity and quality tracking for every operator and agent.
Built-in training, QA, and routing turn frontline operators into domain specialists over time — so your operations don't depend on heroics or tribal knowledge.
Gives you clear visibility into who is working on what, where errors occur, and how we're improving quarter over quarter.
Proof that the model works in production, not just in slides.
Operations specialists across 3 centers
Built, trained and managed as AI-native teams-not generic BPO headcount.
Units processed
Catalogue, search, seller, content and evaluation workflows across global platforms.
Employee retention
Stable teams that retain domain knowledge instead of churning every quarter.
Enterprise partners
From top e-retail and travel platforms to leading seller aggregators and data providers.
Time to first ROI
Live systems on your data, with measured automation rate and quality, in ten days.
Profitable from
Built as a real business from the start-unit economics and discipline, not growth at any cost.
