Our team has shipped and managed systems at industry leaders. Now we use that experience to fix the messy, unscalable operations that quietly decide whether your AI initiatives work in production.
Dehradun, India. Late 2022
A generation of skilled workers was stranded in Tier-2 and Tier-3 cities after the pandemic.
Our founders saw an arbitrage: sharp, trainable minds in places where fair salaries meant you could live well, stay close to family, and still build a career.
We started with five annotators, one client, and one rented office. No venture playbook, no shortcuts-just an obsession with quality and a promise that if we did the hard, boring work better than anyone else, the results would compound on their own.
People + Platforms + Playbooks
We proved a simple idea: if you pair domain experts with battle-tested playbooks and a workforce that actually wants to be there, you can beat every legacy BPO on cost, quality, and speed at the same time.
The key insight: you don't have to fire people to leverage AI-you have to upgrade the system they operate in.
AI can get you to ~80% accuracy. Enterprises need 98%+. That gap is where human judgment, good tooling and tight feedback loops turn into a compounding advantage: every task teaches the system how to handle the next one better.
Today Berg Labs is an AI-native operations lab:
From five annotators to a full-stack operations automation partner-profitable from day one.
Deploy in 10 days. See ROI before invoices.
Build careers, not gigs, in high-skill operations.
Proof that the model works in production, not just in slides
Operations specialists across
3 centers
Built, trained and managed as AI-native teams-not generic BPO headcount.
Employee retention
Stable teams that retain domain knowledge instead of churning every quarter.
Units processed
Catalogue, search, seller, content and evaluation workflows across global platforms.
Enterprise partners
From top e-retail and travel platforms to leading seller aggregators and data providers.
Time to first ROI
Live systems on your data, with measured automation rate and quality, in ten days.
Profitable from
Built as a real business from the start-unit economics and discipline, not growth at any cost.
Operations specialists across 3 centers
Built, trained and managed as AI-native teams-not generic BPO headcount.
Units processed
Catalogue, search, seller, content and evaluation workflows across global platforms.
Employee retention
Stable teams that retain domain knowledge instead of churning every quarter.
Enterprise partners
From top e-retail and travel platforms to leading seller aggregators and data providers.
Time to first ROI
Live systems on your data, with measured automation rate and quality, in ten days.
Profitable from
Built as a real business from the start-unit economics and discipline, not growth at any cost.
